Returns & Exchanges

The Academy Museum Store is committed to your satisfaction and offers a 30-day return policy for most items in their original, unused condition. Please note that certain limited edition items and clearance products are considered final sale.

1

Verify Eligibility

Ensure your item is in its original packaging with all tags attached and was purchased within the last 30 days.

2

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Package Your Item

Securely pack the merchandise and include a copy of your original receipt or the RMA confirmation email inside the box.

4

Ship and Track

Send your package to our returns department using a trackable shipping method; once received, your refund will be processed within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing