Frequently Asked Questions

Everything you need to know about your Academy Museum Store experience.

What are your domestic shipping options?

We offer several shipping methods via major carriers, including standard ground and expedited shipping. Most orders are processed within 2-3 business days.

What is your return policy?

Items in their original condition and packaging can be returned within 30 days of purchase. Please note that certain limited-edition items and media may be final sale.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary based on the destination and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your products exclusive to the Academy Museum Store?

Many of our items, including exhibition-specific catalogs and custom apparel, are designed exclusively for our store and are not available elsewhere.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay.